Marella Cruises' parent company TUI UK canceled Marella Discovery 2 ship’s upcoming voyage due to a technical issue in the catering facilities.
The UK-based cruise line confirmed it had taken the “difficult decision” to cancel the 7-day "Pride of Panama" itinerary departing from Jamaica (Montego Bay) on Tuesday, January 31st, so maintenance works could take place.
Marella said that Discovery 2’s voyage scheduled to depart out of jamaica on February 7th was due to go ahead as planned.
A Marella's spokesperson said they understood how disappointing that would be and would like to apologize to their customers who had been impacted and thank them for their patience and understanding.
“While the ship is currently able to deliver our full food and beverage offering to customers currently onboard, maintenance is required to take place that would impact the cruise due to depart Jamaica on Tuesday, January 31.”
Affected customers are being supported with their travel plans, and according to TUI UK they had been offered "future holiday vouchers as a gesture of goodwill.”
At the time of the accident, the 918-stateroom ship was operating the week-long round-trip Flavours of the Caribbean voyage from Montego Bay, Jamaica. Ports of call included Cozumel, Quintana Roo Mexico, Riviera Maya (Jan 26th), Havana, Cuba (Jan 27th-28th), and Grand Cayman Island, George Town Harbour (Jan 28th).
For more Marella Discovery 2 incidents and accidents see the ship's CruiseMinus page.