HAL-Holland America Line witnesses a notable upswing in guest satisfaction with internet services following the completion of the installation of SpaceX's Starlink high-speed internet fleetwide.
Recognized as a leader in Low Earth Orbit (LEO) satellite technology, Starlink delivers high-speed internet globally.
The final ship - ms Nieuw Amsterdam, underwent the technology upgrade in mid-December during drydock.
The initial installation (on ms Koningsdam) took place in April 2023.
The impact has been substantial, particularly in areas historically plagued by inconsistent service due to weather, topography, or port interference. Guests and crew members aboard Holland America's ships have observed a marked improvement in connectivity.
The deployment of Starlink internet not only ensures a more reliable connection in all weather conditions but also proves crucial for professional communications, facilitating remote work for guests in regions like Alaska, where traditional technology can face interference from weather and mountains. The fleet has experienced enhanced connectivity in challenging areas such as ocean crossings and sailings in the Amazon, Antarctica, and Chile. The improved satisfaction scores and strengthened bandwidth underscore the success of the high-speed internet upgrade.