RCI-Royal Caribbean has experienced difficulties berthing Symphony of the Seas in Port San Juan (Puerto Rico USA) due to ongoing repairs at the port's dock that accommodates Oasis-class vessels.
Since April 2024, the pier has been unavailable, and its resumption of operations requires approval from the USCG/Coast Guard.
According to Captain Luis Rodriguez (commander of USCG Sector San Juan), San Juan Port's Pier 3 West is designed to receive the world's largest ships. However, following the damage to the facility's mooring structure, Coast Guard Prevention personnel have been collaborating with the San Juan Cruise Port and the Puerto Rico Ports Authority to assess the structural integrity of cruise operations.
As a result, Royal Caribbean has had to cancel its planned stops in San Juan, specifically the calls scheduled for December 28th and January 12th, which the company communicated to passengers via email.
“We wanted to inform you about some changes to your upcoming cruise. Due to ongoing construction at the pier in San Juan, the port authority has advised us that the port will not be ready in time for our visit. We understand how important each destination is to your vacation, so we have worked diligently to find the best alternatives for you."